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_builder_version=\u00a0\u00bb3.25&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb animation_style=\u00a0\u00bbfade\u00a0\u00bb][et_pb_column type=\u00a0\u00bb2_3&Prime; _builder_version=\u00a0\u00bb3.25&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.9.7&Prime; text_font=\u00a0\u00bbNunito||||\u00a0\u00bb text_font_size=\u00a0\u00bb16px\u00a0\u00bb text_line_height=\u00a0\u00bb1.8em\u00a0\u00bb header_font=\u00a0\u00bbOswald|||on|\u00a0\u00bb header_font_size=\u00a0\u00bb16px\u00a0\u00bb header_letter_spacing=\u00a0\u00bb2px\u00a0\u00bb header_line_height=\u00a0\u00bb1.7em\u00a0\u00bb header_4_font=\u00a0\u00bbOswald|||on|||||\u00a0\u00bb header_4_font_size=\u00a0\u00bb16px\u00a0\u00bb header_4_letter_spacing=\u00a0\u00bb1px\u00a0\u00bb header_4_line_height=\u00a0\u00bb1.5em\u00a0\u00bb background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb max_width_tablet=\u00a0\u00bb\u00a0\u00bb max_width_phone=\u00a0\u00bb\u00a0\u00bb max_width_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||13px|||\u00a0\u00bb]<h4>Pr\u00e9sentation<\/h4>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_text_color=\u00a0\u00bb#565656&Prime; hover_enabled=\u00a0\u00bb0&Prime; sticky_enabled=\u00a0\u00bb0&Prime;]<p>La d\u00e9marche \u00ab\u00a0Inovali le Lab\u00a0\u00bb consiste \u00e0 construire, en associant collaborateurs, cotisants, partenaires et startups, les projets d\u2019offres les mieux adapt\u00e9es aux besoins des cotisants dans leur parcours d\u2019\u00e9change avec l\u2019Urssaf.<\/p>\n<p>\u00a0L\u2019objectif principal, de cette exp\u00e9rimentation nationale men\u00e9e par l\u2019Urssaf Midi-Pyr\u00e9n\u00e9es, est de <strong>d\u00e9tecter des besoins utilisateurs, co construire et prototyper les solutions<\/strong> les plus adapt\u00e9es pour les exp\u00e9rimenter et les proposer \u00e9ventuellement \u00e0 notre caisse nationale.<\/p>\n<p>Les experts comptables et les jeunes entreprises de moins de 3 ans ont \u00e9t\u00e9 les premiers publics cibl\u00e9s.<\/p>\n<p>\u00a0La d\u00e9marche lanc\u00e9e en novembre 2017 se d\u00e9compose en plusieurs \u00e9tapes\u00a0:<\/p>\n<ul>\n<li>Une \u00e9tape \u00ab\u00a0empathie\u00a0\u00bb pour comprendre les parcours des cotisants et leurs interactions avec l\u2019Urssaf et ainsi extraire les besoins et difficult\u00e9s qu\u2019ils expriment,<\/li>\n<li>Une \u00e9tape \u00ab\u00a0d\u00e9finition\u00a0\u00bb pour synth\u00e9tiser les premiers travaux et reformuler les probl\u00e9matiques \u00e0 r\u00e9soudre et d\u00e9fis \u00e0 relever.<\/li>\n<li>Une \u00e9tape \u00ab\u00a0id\u00e9ation\u00a0\u00bb pour r\u00e9pondre aux d\u00e9fis identifi\u00e9s lors des \u00e9tapes pr\u00e9c\u00e9dentes.<\/li>\n<li>Une \u00e9tape de \u00ab\u00a0prototypage\u00a0\u00bb des solutions propos\u00e9es<\/li>\n<li>Une \u00e9tape d\u2019exp\u00e9rimentation avant mise en \u0153uvre des concepts coconstruits.<\/li>\n<\/ul>\n<p>\u00a04 d\u00e9fis ont ainsi \u00e9t\u00e9 identifi\u00e9s, qui ont conduit \u00e0 la co-construction de 4 concepts mod\u00e9lis\u00e9s.<\/p>\n<p>\u00a0Au final cette d\u00e9marche a permis l\u2019enrichissement des nos offres cr\u00e9ateurs (notamment en lien avec monentreprise.fr) et experts comptables, la cr\u00e9ation d\u2019une offre interne \u00ab\u00a0Urgentistes\u00a0\u00bb, le lancement d\u2019une r\u00e9flexion sur les robot digitaux qui a aboutit par le d\u00e9veloppement de 2AP\u2026 Cette d\u00e9marche est aussi un excellent levier de motivation des \u00e9quipes, de participation \u00e0 la transformation digitale, et au renforcement des partenariats et de l\u2019image de l\u2019urssaf\u2026<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb3.25&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.9.7&Prime; text_font=\u00a0\u00bbNunito||||\u00a0\u00bb text_font_size=\u00a0\u00bb16px\u00a0\u00bb text_line_height=\u00a0\u00bb1.8em\u00a0\u00bb header_font=\u00a0\u00bbOswald|||on|\u00a0\u00bb header_font_size=\u00a0\u00bb16px\u00a0\u00bb header_letter_spacing=\u00a0\u00bb2px\u00a0\u00bb header_line_height=\u00a0\u00bb1.7em\u00a0\u00bb header_4_font=\u00a0\u00bbOswald|||on|||||\u00a0\u00bb header_4_font_size=\u00a0\u00bb16px\u00a0\u00bb header_4_letter_spacing=\u00a0\u00bb1px\u00a0\u00bb header_4_line_height=\u00a0\u00bb1.5em\u00a0\u00bb background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb max_width_tablet=\u00a0\u00bb\u00a0\u00bb max_width_phone=\u00a0\u00bb\u00a0\u00bb max_width_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||10px|||\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb]<h4>Outils utilis\u00e9s<\/h4>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_text_color=\u00a0\u00bb#565656&Prime; hover_enabled=\u00a0\u00bb0&Prime; sticky_enabled=\u00a0\u00bb0&Prime;]<ul>\n<li>D\u00e9marche de design Thinking<\/li>\n<\/ul>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_padding=\u00a0\u00bb0px|||||\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.9.7&Prime; text_font=\u00a0\u00bbNunito||||\u00a0\u00bb text_font_size=\u00a0\u00bb16px\u00a0\u00bb text_line_height=\u00a0\u00bb1.8em\u00a0\u00bb header_font=\u00a0\u00bbOswald|||on|\u00a0\u00bb header_font_size=\u00a0\u00bb16px\u00a0\u00bb header_letter_spacing=\u00a0\u00bb2px\u00a0\u00bb header_line_height=\u00a0\u00bb1.7em\u00a0\u00bb header_4_font=\u00a0\u00bbOswald|||on|||||\u00a0\u00bb header_4_font_size=\u00a0\u00bb16px\u00a0\u00bb header_4_letter_spacing=\u00a0\u00bb1px\u00a0\u00bb header_4_line_height=\u00a0\u00bb1.5em\u00a0\u00bb background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb max_width_tablet=\u00a0\u00bb\u00a0\u00bb max_width_phone=\u00a0\u00bb\u00a0\u00bb max_width_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb custom_margin=\u00a0\u00bb||0px|||\u00a0\u00bb]<h4>Vid\u00e9o<\/h4>[\/et_pb_text][et_pb_code _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb max_width=\u00a0\u00bb75%\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb]<iframe loading=\"lazy\" width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/KfMAt-zVqHc\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.9.7&Prime; text_font=\u00a0\u00bbNunito||||\u00a0\u00bb text_font_size=\u00a0\u00bb16px\u00a0\u00bb text_line_height=\u00a0\u00bb1.8em\u00a0\u00bb header_font=\u00a0\u00bbOswald|||on|\u00a0\u00bb header_font_size=\u00a0\u00bb16px\u00a0\u00bb header_letter_spacing=\u00a0\u00bb2px\u00a0\u00bb header_line_height=\u00a0\u00bb1.7em\u00a0\u00bb header_4_font=\u00a0\u00bbOswald|||on|||||\u00a0\u00bb header_4_font_size=\u00a0\u00bb16px\u00a0\u00bb header_4_letter_spacing=\u00a0\u00bb1px\u00a0\u00bb header_4_line_height=\u00a0\u00bb1.5em\u00a0\u00bb background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb max_width_tablet=\u00a0\u00bb\u00a0\u00bb max_width_phone=\u00a0\u00bb\u00a0\u00bb max_width_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb custom_margin=\u00a0\u00bb||-1px|||\u00a0\u00bb]<h4>Bilan de l&rsquo;atelier id\u00e9ation (17 mai 2018)<\/h4>[\/et_pb_text][et_pb_code _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb max_width=\u00a0\u00bb75%\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb]<div class=\"wp-block-pdfemb-pdf-embedder-viewer\"><a href=\"https:\/\/kitods.urssafmipy.fr\/wp-content\/uploads\/2021\/10\/Bilan-Atelier-ideation-du-17-mai-2018.pdf\" class=\"pdfemb-viewer\" style=\"\" data-width=\"max\" data-height=\"max\" data-toolbar=\"top\" data-toolbar-fixed=\"off\">Bilan-Atelier-ideation-du-17-mai-2018<\/a><\/div>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"<p>Pr\u00e9sentationLa d\u00e9marche \u00ab\u00a0Inovali le Lab\u00a0\u00bb consiste \u00e0 construire, en associant collaborateurs, cotisants, partenaires et startups, les projets d\u2019offres les mieux adapt\u00e9es aux besoins des cotisants dans leur parcours d\u2019\u00e9change avec l\u2019Urssaf. \u00a0L\u2019objectif principal, de cette exp\u00e9rimentation nationale men\u00e9e par l\u2019Urssaf Midi-Pyr\u00e9n\u00e9es, est de d\u00e9tecter des besoins utilisateurs, co construire et prototyper les solutions les plus [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":4843,"comment_status":"open","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"project_category":[28,29],"project_tag":[],"class_list":["post-3131","project","type-project","status-publish","has-post-thumbnail","hentry","project_category-ods","project_category-pi"],"_links":{"self":[{"href":"https:\/\/kitods.urssafmipy.fr\/index.php\/wp-json\/wp\/v2\/project\/3131","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kitods.urssafmipy.fr\/index.php\/wp-json\/wp\/v2\/project"}],"about":[{"href":"https:\/\/kitods.urssafmipy.fr\/index.php\/wp-json\/wp\/v2\/types\/project"}],"author":[{"embeddable":true,"href":"https:\/\/kitods.urssafmipy.fr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kitods.urssafmipy.fr\/index.php\/wp-json\/wp\/v2\/comments?post=3131"}],"version-history":[{"count":6,"href":"https:\/\/kitods.urssafmipy.fr\/index.php\/wp-json\/wp\/v2\/project\/3131\/revisions"}],"predecessor-version":[{"id":4846,"href":"https:\/\/kitods.urssafmipy.fr\/index.php\/wp-json\/wp\/v2\/project\/3131\/revisions\/4846"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kitods.urssafmipy.fr\/index.php\/wp-json\/wp\/v2\/media\/4843"}],"wp:attachment":[{"href":"https:\/\/kitods.urssafmipy.fr\/index.php\/wp-json\/wp\/v2\/media?parent=3131"}],"wp:term":[{"taxonomy":"project_category","embeddable":true,"href":"https:\/\/kitods.urssafmipy.fr\/index.php\/wp-json\/wp\/v2\/project_category?post=3131"},{"taxonomy":"project_tag","embeddable":true,"href":"https:\/\/kitods.urssafmipy.fr\/index.php\/wp-json\/wp\/v2\/project_tag?post=3131"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}