{"id":998,"date":"2021-08-03T14:27:13","date_gmt":"2021-08-03T12:27:13","guid":{"rendered":"https:\/\/kitods.urssafmipy.fr\/?p=998"},"modified":"2022-08-17T16:06:58","modified_gmt":"2022-08-17T14:06:58","slug":"scenario-dusage","status":"publish","type":"post","link":"https:\/\/kitods.urssafmipy.fr\/index.php\/2021\/08\/03\/scenario-dusage\/","title":{"rendered":"Sc\u00e9nario d&rsquo;usage"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb0px|||||\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb1px|||||\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font_size=\u00a0\u00bb22px\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb]<\/p>\n<p><strong><em>Un parcours pas \u00e0 pas<\/em><\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_3,1_3,1_3&Prime; _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb border_width_bottom=\u00a0\u00bb1px\u00a0\u00bb border_color_bottom=\u00a0\u00bb#B7DFDE\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/kitods.urssafmipy.fr\/wp-content\/uploads\/2021\/08\/personnesb.png\u00a0\u00bb title_text=\u00a0\u00bbpersonnesb\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb20%\u00a0\u00bb][\/et_pb_image][et_pb_text _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font_size=\u00a0\u00bb16px\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb]<\/p>\n<p>En groupe (4 \u00e0 6 personnes)<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/kitods.urssafmipy.fr\/wp-content\/uploads\/2021\/08\/tempsr.png\u00a0\u00bb title_text=\u00a0\u00bbtempsr\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb20%\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb][\/et_pb_image][et_pb_text _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font_size=\u00a0\u00bb16px\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb]<\/p>\n<p><span>Une demi journ\u00e9e<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/kitods.urssafmipy.fr\/wp-content\/uploads\/2021\/08\/materielb.png\u00a0\u00bb title_text=\u00a0\u00bbmaterielb\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb20%\u00a0\u00bb][\/et_pb_image][et_pb_text _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font_size=\u00a0\u00bb16px\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb]<\/p>\n<p>Du papier (une feuille par \u00e9tape\/par fonction&#8230;) et des feutres<\/p>\n<p>Des murs et du scotch pour afficher le sc\u00e9nario pour visualiser l&rsquo;ensemble<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_text_color=\u00a0\u00bb#F9D5C7&Prime; text_font_size=\u00a0\u00bb20px\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><strong>Objectifs<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font_size=\u00a0\u00bb16px\u00a0\u00bb]<\/p>\n<p>Imaginer par la narration le fonctionnement d&rsquo;un service, sa fluidit\u00e9 et la coh\u00e9rence de l&rsquo;exp\u00e9rience des usages. Le sc\u00e9nario d&rsquo;usage (ou sc\u00e9nario utilisateur) est un outil qui interroge \u00e9tape par \u00e9tape l&rsquo;utilisation d&rsquo;un service par ses utilisateurs. Il s&rsquo;agit de sortir de la vision par fonctionnalit\u00e9 pour entrer dans une vision par usage.<\/p>\n<p><strong>Objectif :\u00a0<\/strong>Imaginer ou affiner le service et ses utilisations au plus proche des besoins r\u00e9els<\/p>\n<p><strong>\u2192\u00a0<\/strong>Travailler sur l&rsquo;accessibilit\u00e9 d&rsquo;une innovation<\/p>\n<p><strong>\u2192\u00a0<\/strong>Assurer une meilleure utilisabilit\u00e9 et une bonne exp\u00e9rience utilisateur<\/p>\n<p><strong>\u2192\u00a0<\/strong>Se projeter et identifier les points \u00e0 travailler\/ les questions \u00e0 r\u00e9soudre<\/p>\n<p><strong>\u2192\u00a0<\/strong>Produire une repr\u00e9sentation du service imagin\u00e9 qui soit finalement lisible et appropriable par le client final<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#F9D5C7&Prime; custom_padding=\u00a0\u00bb5px|5px|5px|5px|false|false\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb text_font_size=\u00a0\u00bb20px\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><strong>Consignes<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font_size=\u00a0\u00bb16px\u00a0\u00bb custom_margin=\u00a0\u00bb||-11px|||\u00a0\u00bb]<\/p>\n<p>Il s&rsquo;agit de raconter une histoire : celle d&rsquo;un utilisateur (fictif et repr\u00e9sentatif d&rsquo;une communaut\u00e9 d&rsquo;utilisateurs) qui utilise le service (fictif) avec une motivation et un objectif pr\u00e9cis en t\u00eate \u2192 Se mettre dans la peau d&rsquo;un usager, arriver \u00e0 savoir ce qu&rsquo;il veut, ce dont il a besoin et ce qu&rsquo;il fera \u00e0 chaque \u00e9tape du service imagin\u00e9.<\/p>\n<p>Un bon sc\u00e9nario d&rsquo;usage est court, pertinent et pr\u00e9cis :<\/p>\n<ul>\n<li><strong>Etape 0 :<\/strong> En amont, il est possible de dresser un portait d\u00e9taill\u00e9, un \u00ab\u00a0persona\u00a0\u00bb de plusieurs utilisateurs<\/li>\n<li><strong>Etape 1 :<\/strong> En groupe\/atelier, cr\u00e9er une frise chronologique de l&rsquo;utilisation du service par le public cible avec les grandes \u00e9tapes de l&rsquo;utilisation du service r\u00e9parties dans le temps<\/li>\n<li><strong>Etape 2 :<\/strong> Demander aux participants de pr\u00e9ciser et repr\u00e9senter les modalit\u00e9s de fonctionnement fu service \u00e9tape par \u00e9tape. Il faut prendre en compte les connaissances, informations, choix, possibilit\u00e9s, limites et contraintes rencontr\u00e9s par l&rsquo;utilisateur et li\u00e9s \u00e0 la r\u00e9alisation de son objectif, mais aussi les \u00e9motions attendues (impatience\/satisfaction\/incompr\u00e9hension&#8230;)<\/li>\n<li><strong>Finalit\u00e9 :<\/strong> Le sc\u00e9nario d\u00e9crit la fa\u00e7on dont les utilisateurs se comportent lors de l&rsquo;utilisation du service<\/li>\n<\/ul>\n<p>R\u00e8gles d&rsquo;or :<\/p>\n<ul>\n<li>Etre pr\u00e9cis dans la description des \u00e9tapes<\/li>\n<li>Etre concret, dans la peau de l&rsquo;utilisateur, pour ne rien oublier<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#B7DFDE\u00a0\u00bb custom_padding=\u00a0\u00bb5px|5px|5px|5px|false|false\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb text_font_size=\u00a0\u00bb20px\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><strong>Mod\u00e8les \/ exemples\u00a0<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font_size=\u00a0\u00bb16px\u00a0\u00bb]<\/p>\n<p>Mod\u00e8le du sc\u00e9nario d&rsquo;usage :<a href=\"https:\/\/kitods.urssafmipy.fr\/index.php\/modele-du-scenario-dusage\/\" target=\"_blank\" rel=\"noopener\" title=\"modele et methode\"> ici<\/a><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font_size=\u00a0\u00bb16px\u00a0\u00bb]<\/p>\n<p>M\u00e9thode du sc\u00e9nario d&rsquo;usage :<a href=\"https:\/\/kitods.urssafmipy.fr\/index.php\/methode-scenario-dusage\/\" target=\"_blank\" rel=\"noopener\" title=\"modele et methode\"> ici<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_text_color=\u00a0\u00bb#B7DFDE\u00a0\u00bb text_font_size=\u00a0\u00bb20px\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><strong>Astuces<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font_size=\u00a0\u00bb16px\u00a0\u00bb]<\/p>\n<p>Utilisation des personaes et QQOQCCP (entre autres)<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_button button_url=\u00a0\u00bbhttps:\/\/kitods.urssafmipy.fr\/wp-content\/uploads\/2022\/08\/Fiche_ScenarioUsage.pdf\u00a0\u00bb url_new_window=\u00a0\u00bbon\u00a0\u00bb button_text=\u00a0\u00bbT\u00e9l\u00e9charger la fiche outil\u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_size=\u00a0\u00bb18px\u00a0\u00bb button_text_color=\u00a0\u00bb#F9D5C7&Prime; button_use_icon=\u00a0\u00bboff\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; button_text_color__hover_enabled=\u00a0\u00bbon|hover\u00a0\u00bb button_text_color__hover=\u00a0\u00bb#FFFFFF\u00a0\u00bb button_bg_color__hover_enabled=\u00a0\u00bbon|hover\u00a0\u00bb button_bg_color__hover=\u00a0\u00bb#F9D5C7&Prime; button_bg_enable_color__hover=\u00a0\u00bbon\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Difficult\u00e9 : \u2605\u2605\u2606\u2606\u2606<\/p>\n<p>Un parcours pas \u00e0 pas<\/p>\n","protected":false},"author":1,"featured_media":5615,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"1080","_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[6,7],"tags":[],"class_list":["post-998","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-prepdeploiement","category-test"],"_links":{"self":[{"href":"https:\/\/kitods.urssafmipy.fr\/index.php\/wp-json\/wp\/v2\/posts\/998","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kitods.urssafmipy.fr\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kitods.urssafmipy.fr\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kitods.urssafmipy.fr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kitods.urssafmipy.fr\/index.php\/wp-json\/wp\/v2\/comments?post=998"}],"version-history":[{"count":16,"href":"https:\/\/kitods.urssafmipy.fr\/index.php\/wp-json\/wp\/v2\/posts\/998\/revisions"}],"predecessor-version":[{"id":5620,"href":"https:\/\/kitods.urssafmipy.fr\/index.php\/wp-json\/wp\/v2\/posts\/998\/revisions\/5620"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kitods.urssafmipy.fr\/index.php\/wp-json\/wp\/v2\/media\/5615"}],"wp:attachment":[{"href":"https:\/\/kitods.urssafmipy.fr\/index.php\/wp-json\/wp\/v2\/media?parent=998"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kitods.urssafmipy.fr\/index.php\/wp-json\/wp\/v2\/categories?post=998"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kitods.urssafmipy.fr\/index.php\/wp-json\/wp\/v2\/tags?post=998"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}