{"id":954,"date":"2021-08-02T11:26:20","date_gmt":"2021-08-02T09:26:20","guid":{"rendered":"https:\/\/kitods.urssafmipy.fr\/?p=954"},"modified":"2022-08-18T12:04:31","modified_gmt":"2022-08-18T10:04:31","slug":"post-deploiement","status":"publish","type":"post","link":"https:\/\/kitods.urssafmipy.fr\/index.php\/2021\/08\/02\/post-deploiement\/","title":{"rendered":"Fiche m\u00e9mo post d\u00e9ploiement"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb0px|||||\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb1px|||||\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font_size=\u00a0\u00bb22px\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb]<\/p>\n<p><em><b>En phase test, ou apr\u00e8s le d\u00e9ploiement\u00a0de l&rsquo;offre de service, il peut \u00eatre utile de r\u00e9colter les avis des utilisateurs afin de rester au plus pr\u00e8s de leur demande et d&rsquo;adapter l&rsquo;offre de service \u00e0 leur utilisation <\/b><\/em><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_3,1_3,1_3&Prime; _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb border_width_bottom=\u00a0\u00bb1px\u00a0\u00bb border_color_bottom=\u00a0\u00bb#B7DFDE\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/kitods.urssafmipy.fr\/wp-content\/uploads\/2021\/08\/personnesb.png\u00a0\u00bb title_text=\u00a0\u00bbpersonnesb\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb20%\u00a0\u00bb][\/et_pb_image][et_pb_text _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font_size=\u00a0\u00bb16px\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb]<\/p>\n<p>Seul \/ A deux \/ En groupe\u00a0<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/kitods.urssafmipy.fr\/wp-content\/uploads\/2021\/08\/tempsr.png\u00a0\u00bb title_text=\u00a0\u00bbtempsr\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb20%\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb][\/et_pb_image][et_pb_text _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font_size=\u00a0\u00bb16px\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb]<\/p>\n<p><span>Variable selon les pratiques utilis\u00e9es<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/kitods.urssafmipy.fr\/wp-content\/uploads\/2021\/08\/materielb.png\u00a0\u00bb title_text=\u00a0\u00bbmaterielb\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb20%\u00a0\u00bb][\/et_pb_image][et_pb_text _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font_size=\u00a0\u00bb16px\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb]<\/p>\n<p>Microsoft Office, fiches outils mentionn\u00e9es dans \u00ab\u00a0Consignes\u00a0\u00bb<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_text_color=\u00a0\u00bb#F9D5C7&Prime; text_font_size=\u00a0\u00bb20px\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><strong>Objectifs<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font_size=\u00a0\u00bb16px\u00a0\u00bb]<\/p>\n<ul>\n<li>Conserver une offre de service performante<\/li>\n<li>Adapter l&rsquo;offre de service \u00e0 l&rsquo;utilisateur<\/li>\n<li>Mettre \u00e0 jour l&rsquo;offre de service en fonction des \u00e9volutions l\u00e9gislatives<\/li>\n<li>Comprendre les retours et les attentes des utilisateurs<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#F9D5C7&Prime; custom_padding=\u00a0\u00bb5px|7px||7px|false|false\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb text_font_size=\u00a0\u00bb20px\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><strong>Consignes<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font_size=\u00a0\u00bb16px\u00a0\u00bb custom_margin=\u00a0\u00bb||-11px|||\u00a0\u00bb]<\/p>\n<p>Il s&rsquo;agit la d&rsquo;un recensement de bonnes pratiques dans lesquelles piocher :<\/p>\n<ul>\n<li>Cr\u00e9er une enqu\u00eate de satisfaction (<em>voir fiche outil \u00ab\u00a0Enqu\u00eate de satisfaction\u00a0\u00bb<\/em>) \u00e0 envoyer \u00e0 tous les utilisateurs et utiliser leur retours et suggestions pour permettre l&rsquo;\u00e9volution de l&rsquo;offre de service<\/li>\n<li>Cr\u00e9er un contact (mail sp\u00e9cifique&#8230;) pour faciliter le retour de l&rsquo;utilisateur<\/li>\n<li>Mettre en place un retour d&rsquo;exp\u00e9rience aupr\u00e8s des cotisants par la voie de la t\u00e9l\u00e9phonie en se rapprochant de la fonction Relation de service et\/ou Innovation<\/li>\n<li>Utiliser la veille juridique pour conserver un outil \u00e0 jour<\/li>\n<li>Mesurer le taux d&rsquo;utilisation dans le cas de la mise en place d&rsquo;un nouvel outil (nombre de connexions\/de demandes&#8230;)<\/li>\n<li>Organiser un retour des services en interne sur l&rsquo;offre de service mise en place<\/li>\n<li>Laisser de c\u00f4t\u00e9 les fonctionnalit\u00e9s non utilis\u00e9es et d\u00e9velopper l&rsquo;ergonomie et l&rsquo;accessibilit\u00e9 des fonctions les plus utilis\u00e9es<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#B7DFDE\u00a0\u00bb custom_padding=\u00a0\u00bb5px|5px|5px|5px|false|false\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb text_font_size=\u00a0\u00bb20px\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><strong>Mod\u00e8les \/ exemples\u00a0<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font_size=\u00a0\u00bb16px\u00a0\u00bb]<\/p>\n<p>Mod\u00e8le d&rsquo;une possibilit\u00e9 d&rsquo;image qui permet \u00e0 l&rsquo;utilisateur de prendre contact et de donner son retour d&rsquo;exp\u00e9rience :<\/p>\n<p>[\/et_pb_text][et_pb_image src=\u00a0\u00bbhttps:\/\/kitods.urssafmipy.fr\/wp-content\/uploads\/2021\/08\/votreavisnouinterresse.png\u00a0\u00bb title_text=\u00a0\u00bbvotreavisnouinterresse\u00a0\u00bb show_in_lightbox=\u00a0\u00bbon\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb-14px|||||\u00a0\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_text_color=\u00a0\u00bb#B7DFDE\u00a0\u00bb text_font_size=\u00a0\u00bb20px\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><strong>Astuces<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font_size=\u00a0\u00bb16px\u00a0\u00bb]<\/p>\n<p>Cette d\u00e9marche permet une mise \u00e0 jour et une \u00e9volution perp\u00e9tuelle de l&rsquo;offre de service qui pourra ainsi \u00eatre adapt\u00e9e et perdurer dans le temps<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; 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