{"id":926,"date":"2021-07-29T14:54:12","date_gmt":"2021-07-29T12:54:12","guid":{"rendered":"https:\/\/kitods.urssafmipy.fr\/?p=926"},"modified":"2021-10-15T14:14:54","modified_gmt":"2021-10-15T12:14:54","slug":"carte-dempathie","status":"publish","type":"post","link":"https:\/\/kitods.urssafmipy.fr\/index.php\/2021\/07\/29\/carte-dempathie\/","title":{"rendered":"Carte d’empathie"},"content":{"rendered":"

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Recenser et classer les \u00e9l\u00e9ments r\u00e9colt\u00e9s lors des s\u00e9ances d’empathie<\/em><\/strong><\/p>\n

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Seul ou en groupe Urssaf<\/p>\n

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D\u00e9pend de la mati\u00e8re recuillie 1 \u00e0 2h<\/span><\/p>\n

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1 feuille d\u00e9coup\u00e9e en 4 parties : ce qu’ils disent, ce qu’ils font, ce qu’ils pensent et ce qu’ils ressentent (SAYS, DOES, THINKS, FEELS)<\/p>\n

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Objectifs<\/strong><\/p>\n

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La carte d’empathie permet de recenser et de classer les \u00e9l\u00e9ments r\u00e9colt\u00e9s lors des s\u00e9ances d’empathie (interviews, courbe d’exp\u00e9riences, questionnaires…)<\/p>\n

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Consignes<\/strong><\/p>\n

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Les verbatims collect\u00e9s lors de toutes les s\u00e9ances d’empathie sont recens\u00e9s et class\u00e9s sur une carte divis\u00e9e en 4 grandes zones : ce qu’ils pensent, ce qu’ils disent, ce qu’ils font et ce qu’ils ressentent (Thinks, Says, Does and Feels) en faisant ressortir les \u00e9l\u00e9ments les plus redondants et les plus forts en jouant par exemple sur la taille et\/ou la couleur des polices.<\/p>\n

C’est un livrable synth\u00e9tique tr\u00e8s efficace pour poursuivre par la cr\u00e9ation de personas, par exemple et ne jamais perdre de vue l’exp\u00e9rience usager tout en dissociant les diff\u00e9rents aspects de la relation \u00e0 travailler : les faits, les ressentis, leurs expressions…<\/p>\n

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Mod\u00e8les \/ exemples\u00a0<\/strong><\/p>\n

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Exemple : la carte d’empathie des Experts comptables construite pendant le LAB : ici<\/a><\/p>\n

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Astuces<\/strong><\/p>\n

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Traduire les cartes d’empathie en personas<\/p>\n

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Difficult\u00e9 : \u2605\u2605\u2605\u2606\u2606<\/p>\n

Recenser et classer les \u00e9l\u00e9ments r\u00e9colt\u00e9s lors des s\u00e9ances d’empathie<\/p>\n","protected":false},"author":1,"featured_media":2608,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"1080","_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[5,13],"tags":[],"class_list":["post-926","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-coconstruction","category-empathie"],"_links":{"self":[{"href":"https:\/\/kitods.urssafmipy.fr\/index.php\/wp-json\/wp\/v2\/posts\/926","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kitods.urssafmipy.fr\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kitods.urssafmipy.fr\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kitods.urssafmipy.fr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kitods.urssafmipy.fr\/index.php\/wp-json\/wp\/v2\/comments?post=926"}],"version-history":[{"count":10,"href":"https:\/\/kitods.urssafmipy.fr\/index.php\/wp-json\/wp\/v2\/posts\/926\/revisions"}],"predecessor-version":[{"id":3229,"href":"https:\/\/kitods.urssafmipy.fr\/index.php\/wp-json\/wp\/v2\/posts\/926\/revisions\/3229"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kitods.urssafmipy.fr\/index.php\/wp-json\/wp\/v2\/media\/2608"}],"wp:attachment":[{"href":"https:\/\/kitods.urssafmipy.fr\/index.php\/wp-json\/wp\/v2\/media?parent=926"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kitods.urssafmipy.fr\/index.php\/wp-json\/wp\/v2\/categories?post=926"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kitods.urssafmipy.fr\/index.php\/wp-json\/wp\/v2\/tags?post=926"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}