{"id":428,"date":"2021-07-15T12:04:52","date_gmt":"2021-07-15T10:04:52","guid":{"rendered":"https:\/\/kitods.urssafmipy.fr\/?p=428"},"modified":"2022-08-24T17:04:28","modified_gmt":"2022-08-24T15:04:28","slug":"enquete-de-satisfaction","status":"publish","type":"post","link":"https:\/\/kitods.urssafmipy.fr\/index.php\/2021\/07\/15\/enquete-de-satisfaction\/","title":{"rendered":"Enqu\u00eate de satisfaction"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb0px|||||\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb1px|||||\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font_size=\u00a0\u00bb22px\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb]<\/p>\n<p><strong><em>Outil de r\u00e9colte d&rsquo;informations<\/em><\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_3,1_3,1_3&Prime; _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb border_width_bottom=\u00a0\u00bb1px\u00a0\u00bb border_color_bottom=\u00a0\u00bb#B7DFDE\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/kitods.urssafmipy.fr\/wp-content\/uploads\/2021\/08\/personnesb.png\u00a0\u00bb title_text=\u00a0\u00bbpersonnesb\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb20%\u00a0\u00bb][\/et_pb_image][et_pb_text _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font_size=\u00a0\u00bb16px\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb]<\/p>\n<p>Seul \/\u00a0 En groupe<\/p>\n<p>D\u00e9pend de l&rsquo;\u00e9tape de r\u00e9alisation \/ collaboration interservices (digital et innovation \/ informatique) peut \u00eatre n\u00e9cessaire<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/kitods.urssafmipy.fr\/wp-content\/uploads\/2021\/08\/tempsr.png\u00a0\u00bb title_text=\u00a0\u00bbtempsr\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb20%\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb][\/et_pb_image][et_pb_text _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font_size=\u00a0\u00bb16px\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb]<\/p>\n<p><span>Sur une \u00ab\u00a0campagne\u00a0\u00bb : p\u00e9riode de 7 \u00e0 12 jours, pr\u00e9voir temps d&rsquo;analyse et de com post fermeture<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/kitods.urssafmipy.fr\/wp-content\/uploads\/2021\/08\/materielb.png\u00a0\u00bb title_text=\u00a0\u00bbmaterielb\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb20%\u00a0\u00bb][\/et_pb_image][et_pb_text _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font_size=\u00a0\u00bb16px\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb]<\/p>\n<p><span>Emailing de masse = Sarbacane<\/span><\/p>\n<p><span>Outils office \u00ab\u00a0Forms\u00a0\u00bb<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_text_color=\u00a0\u00bb#F9D5C7&Prime; text_font_size=\u00a0\u00bb20px\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><strong>Objectifs<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font_size=\u00a0\u00bb16px\u00a0\u00bb]<\/p>\n<p>Elle permet de :<\/p>\n<ul>\n<li>Mesurer la satisfaction globale des cotisants sur les diff\u00e9rentes prestations<\/li>\n<li>Comprendre les principales raisons de satisfaction et d&rsquo;insatisfaction<\/li>\n<li>Identifier les solutions \/ des pistes de solution pour rem\u00e9dier aux insatisfactions<\/li>\n<li>D\u00e9finir les nouvelles attentes des cotisants<\/li>\n<li>D\u00e9terminer le Net Promoter Score (capacit\u00e9 de recommandation par les cotisants et utilisateurs)<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#F9D5C7&Prime; custom_padding=\u00a0\u00bb5px|7px|5px|7px|false|false\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb text_font_size=\u00a0\u00bb20px\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><strong>Consignes<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font_size=\u00a0\u00bb16px\u00a0\u00bb]<\/p>\n<p class=\"has-normal-font-size\">5 \u00e9tapes \u00e0 respecter :<\/p>\n<ul>\n<li class=\"has-normal-font-size\">Etape 1 : le cadrage<\/li>\n<li class=\"has-normal-font-size\">Etape 2 : l&rsquo;\u00e9laboration du questionnaire<\/li>\n<li class=\"has-normal-font-size\">Etape 3 : la diffusion des enqu\u00eates<\/li>\n<li class=\"has-normal-font-size\">Etape 4: l&rsquo;analyse des r\u00e9sultats<\/li>\n<li class=\"has-normal-font-size\">Etape 5 : la communication des r\u00e9sulats<\/li>\n<\/ul>\n<p>D\u00e9tails de toutes les \u00e9tapes : <a href=\"https:\/\/kitods.urssafmipy.fr\/index.php\/details-de-lenquete-de-satisfaction\/\" title=\"details\" target=\"_blank\" rel=\"noopener\">ici<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#B7DFDE\u00a0\u00bb custom_padding=\u00a0\u00bb5px|7px|5px|7px|false|false\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb text_font_size=\u00a0\u00bb20px\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><strong>Mod\u00e8les \/ exemples\u00a0<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_text_color=\u00a0\u00bb#B7DFDE\u00a0\u00bb text_font_size=\u00a0\u00bb20px\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><strong>Astuces<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font_size=\u00a0\u00bb16px\u00a0\u00bb]<\/p>\n<p>Le benchmarking et l&rsquo;utilisation d&rsquo;enqu\u00eates par d&rsquo;autres services \/ organismes peut \u00eatre utile dans certains cas : similitude du sujet, connaissance de la cible&#8230;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_button button_url=\u00a0\u00bbhttps:\/\/kitods.urssafmipy.fr\/wp-content\/uploads\/2022\/08\/fiche_EnqueteSatisfaction.pdf\u00a0\u00bb url_new_window=\u00a0\u00bbon\u00a0\u00bb button_text=\u00a0\u00bbT\u00e9l\u00e9charger la fiche outil\u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_size=\u00a0\u00bb18px\u00a0\u00bb button_text_color=\u00a0\u00bb#F9D5C7&Prime; button_use_icon=\u00a0\u00bboff\u00a0\u00bb button_text_color__hover_enabled=\u00a0\u00bbon|hover\u00a0\u00bb button_text_color__hover=\u00a0\u00bb#FFFFFF\u00a0\u00bb button_bg_color__hover_enabled=\u00a0\u00bbon|hover\u00a0\u00bb button_bg_color__hover=\u00a0\u00bb#F9D5C7&Prime; button_bg_enable_color__hover=\u00a0\u00bbon\u00a0\u00bb][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Difficult\u00e9 : \u2605\u2605\u2605\u2606\u2606<\/p>\n<p>Outil de r\u00e9colte d&rsquo;informations<\/p>\n","protected":false},"author":1,"featured_media":5748,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"1080","_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[4],"tags":[],"class_list":["post-428","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cadrage"],"_links":{"self":[{"href":"https:\/\/kitods.urssafmipy.fr\/index.php\/wp-json\/wp\/v2\/posts\/428","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kitods.urssafmipy.fr\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kitods.urssafmipy.fr\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kitods.urssafmipy.fr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kitods.urssafmipy.fr\/index.php\/wp-json\/wp\/v2\/comments?post=428"}],"version-history":[{"count":20,"href":"https:\/\/kitods.urssafmipy.fr\/index.php\/wp-json\/wp\/v2\/posts\/428\/revisions"}],"predecessor-version":[{"id":5756,"href":"https:\/\/kitods.urssafmipy.fr\/index.php\/wp-json\/wp\/v2\/posts\/428\/revisions\/5756"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kitods.urssafmipy.fr\/index.php\/wp-json\/wp\/v2\/media\/5748"}],"wp:attachment":[{"href":"https:\/\/kitods.urssafmipy.fr\/index.php\/wp-json\/wp\/v2\/media?parent=428"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kitods.urssafmipy.fr\/index.php\/wp-json\/wp\/v2\/categories?post=428"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kitods.urssafmipy.fr\/index.php\/wp-json\/wp\/v2\/tags?post=428"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}